Customer Service and Constituents

One aspect of this internship that I have had a lot of experience and contact with are the Constituents that belong in our district. Every time I work I take calls or input cases of at least 20 constituents and so this experience alone has taught me the leverage that constituents have in a district. That being said the office puts a lot of importance on constituent interact with staff and interns. I knew that this was important to the office when I was hired as an intern and so there are a lot of practices that came with learning how to be polite and helpful to the constituents.

One of the most important things that I learned today was making sure that the Constituents are heard and someone responds to them. In order to make sure that this happens we need to take down contact information to one make sure that the person calling is actually a constituent and two to make sure that they get a letter in reply. So when we are on a phone call with constituents, we need to take down their address, their phone number and their full name to put into InterTrac. This will then prompt InterTrac to create a letter response and send a letter to the constituent after a Staff Member reviews it.

Sometimes Constituents don't want their information to be given and so as staff members and interns we can't force them to give out information but it is still important to listen to their concerns, or things they need help with. From the beginning of my internship until now I have learned that I feel that it has helped me with my experiences with constituents.